Amazon's mission is to make customers' lives better and easier every day by relentlessly inventing on their behalf. The company provides a broad selection, value, and convenience across various customer experiences, including online shopping through Amazon stores, where 1.7 million small and medium businesses sell products. Amazon Web Services (AWS) offers comprehensive cloud computing with over 240 services, enabling millions of customers to lower costs and innovate faster. Amazon also focuses on Artificial Intelligence (AI) to transform customer experiences in shopping, Kindle, and enterprise solutions. World-class entertainment is provided through Amazon Originals, Prime Video, Audible, Wondery, Amazon Games Studios, Twitch, and Amazon Music.

The company develops a constellation of devices and services, such as Kindle and Echo devices with Alexa, to keep customers connected, safe, informed, productive, educated, and entertained. Operations and customer service teams are dedicated to making life easier for millions globally, constantly improving services and inventing new products like Prime membership, which offers fast delivery, entertainment, healthcare, and grocery benefits.